Senzu Coffee Roasters® is committed to maintaining the trust of all users of our Website. The following Terms & Conditions govern your use of this Website.

1. General Terms of Use
You are welcome to browse our Website and, where applicable, contribute content such as questions, messages and multimedia (for example, images and videos).

However, your use of the Website and any content you submit must not be unlawful or offensive in any way. In particular, you must not:

(a) infringe another person's right to privacy;

(b) violate any intellectual property rights;

(c) post defamatory statements (including those relating to Senzu Coffee Roasters®), or content that is pornographic, racist, xenophobic, promotes hatred, or incites violence or disorder;

(d) upload files containing viruses or anything that may compromise the security of the Website; or

(e) otherwise compromise the integrity or operation of the Website.

Please note that Senzu Coffee Roasters® reserves the right to remove any content it considers unlawful or offensive.

2. Data Protection

Our Privacy Policy applies to any personal data or content shared through this Website.

3. Intellectual Property

3.1. Content Provided by Senzu Coffee Roasters®

All intellectual property rights, including copyrights and trademarks, in any content published by or on behalf of Senzu Coffee Roasters® on this Website (including text and images) are the property of Senzu Coffee Roasters® or its licensors.

You may reproduce extracts from this Website for your own private, non-commercial use, provided that all intellectual property rights, including copyright notices, remain intact.

3.2. Content Provided by You

You warrant that you are the author of any content you submit to this Website, or that you hold the necessary rights and permissions from the copyright owner to submit such content (including photographs, videos, music or other material).

You agree that any content you submit will be treated as non-confidential and grant Senzu Coffee Roasters® a worldwide, perpetual, royalty-free licence to use, reproduce, publish, transmit and distribute such content for purposes related to its business.

Please note that Senzu Coffee Roasters® is under no obligation to use any submitted content and may already have developed similar material or obtained it from other sources, in which case all intellectual property rights shall remain with Senzu Coffee Roasters® and its licensors.

3.3. User Reviews and Ratings

In addition to the above, the following rules apply to user reviews and ratings submitted through this Website.

To submit any content to a review or rating service (including text, photographs, videos, images or other information), you must be at least 18 years old or have the consent of a parent or legal guardian.

If you have received payment, compensation, free products, discounts, gifts, or any other incentive in exchange for your review, you must clearly disclose this when submitting your content.

If you are an employee of Senzu Coffee Roasters®, or work for a company or agency engaged by Senzu Coffee Roasters®, you must disclose this relationship.

All submitted content must be truthful, accurate and based on your genuine experience with the product being reviewed. Reviews must not include links to other websites, postal addresses, email addresses, contact details or telephone numbers.

Senzu Coffee Roasters® accepts no responsibility for any content submitted by users.

4. Liability

Although Senzu Coffee Roasters® makes every reasonable effort to ensure the accuracy of the information published on this Website and to minimise service interruptions, we cannot be held responsible for inaccurate information, service interruptions, discontinuations or any other event that may cause direct or indirect loss or damage, including but not limited to computer failures or loss of profits.

Your use of and reliance on the information contained on this Website is entirely at your own risk.

This Website may contain links to third-party websites. Senzu Coffee Roasters® has no control over such websites, does not necessarily endorse their content and accepts no responsibility for their content, accuracy or operation.

If you operate a third-party website and wish to link to this Website, you may do so provided that such link does not imply any affiliation with or endorsement by Senzu Coffee Roasters®. Framing or similar techniques are not permitted, and any link must open this Website in a new browser window.

5. Contact Us

This Website is operated by Gentleman'S Coffee, Lda, VAT No. 517153068, registered at Rua do Rosário, No. 211, 4050-524 Porto, Portugal.

If you have any questions or comments regarding this Website, please contact us:

Telephone: +351 912 288 838

Email: hello@senzucoffee.com

6. Changes

Senzu Coffee Roasters® reserves the right to amend these Terms & Conditions at any time. We encourage you to review this page regularly to stay informed of any updates.

7. Governing Law and Jurisdiction

Any claim, dispute or conflict relating to Senzu Coffee Roasters® shall be governed by and interpreted in accordance with Portuguese law.

Alternative Dispute Resolution (ADR)

In the event of a dispute, consumers may refer the matter to the following Alternative Dispute Resolution entity:

CICAP – Consumer Information and Arbitration Centre of Porto

Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto, Portugal

Telephone: +351 225 508 349 / +351 225 029 791

Email: cicap@cicap.pt

Website: cicap.pt

For further information, please consult the Portuguese Consumer Portal.

8. Returns, Exchanges and Order Cancellation

8.1 Ordered products will be delivered to the address provided by the customer. Shipping costs are partially borne by the customer.

8.2 Orders are delivered through an independent shipping carrier.

8.3 Customers are responsible for checking the quantity and condition of the goods upon delivery.

8.4 If any products are damaged or missing, customers must notify Senzu Coffee Roasters® within 7 days of delivery. Where appropriate, replacement goods of the same type will be provided.

8.5 Consumers have the right to withdraw from this contract within 14 calendar days without providing any reason.

8.6 The withdrawal period expires 14 days after the day on which the customer, or a third party other than the carrier designated by the customer, takes physical possession of the goods.

8.7 To exercise the right of withdrawal, you must notify us of your decision by sending a clear statement by post to the address provided in Section 5 or by email to hello@senzucoffee.com.

8.8 To meet the withdrawal deadline, it is sufficient for your communication concerning the exercise of the right of withdrawal to be sent before the withdrawal period expires.

8.9 If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery charges (excluding any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days after we are informed of your decision.

8.10 Refunds will be made using the same payment method used for the original transaction unless otherwise agreed. No fees will be charged in relation to the reimbursement. We may withhold reimbursement until we have received the returned goods or until you provide evidence of having sent them back, whichever occurs first.

8.11 You must return the goods without undue delay and no later than 14 days from the date on which you notify us of your withdrawal. The deadline is met if the goods are sent before the 14-day period expires. You are responsible for the direct costs of returning the goods.

8.12 You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Copyright © May 2026 Senzu Coffee Roasters®